Vocal Care products for vocal professionals

spacer - Terms & Conditions
Use of this site confirms your agreement to and understanding of the following terms and conditions:


The following delivery times are as accurate as possible but individual experience may vary due to the delivery companies used not being under our control:

UK Standard Shipping - 2 to 3 days from despatch
EU Countries - 4 to 6 days from despatch
Hong Kong and Asia - 5 to 7 days from despatch
Other Countries - 6 to 8 days from despatch

Next Day Delivery (UK only)

Next day delivery (including Saturdays but excluding Sundays) at 12.00 providing paid orders are confirmed by 1.00pm the previous day. (Free when 10+ items are ordered)

Saturday Delivery (UK only)

Saturday delivery via City Link (normally by 1.00pm) at 12.00 providing paid orders are confirmed by 1.00pm the previous day. (Free when 10+ items are ordered)

Stock Items

Items held in stock will be despatched within 48 hours of us receiving confirmation of your payment for your order. If you have ordered a number of items, these will be despatched once the full order is available.

Out of Stock Items

In most cases, out-of-stock (back-order) items are on order from the manufacturers. When we receive the product, we will ship it to you promptly. Back-order items normally arrive with us within 1 to 2 weeks but can sometimes take longer.

If your order is not ready for despatch within 14 days, we will send you an update via e-mail.

Damaged or Defective Items

If you receive a damaged or defective item, we will send you an exact replacement product or issue you a full refund after you have returned the damaged or defective item. Additional shipping and handling fees are not charged for replacement items.

Disclaimer does not dispense medical advice or prescribe treatment, nor do we assume responsibility for those who treat themselves. Your doctor or a health care provider should always be consulted for all illnesses or health matters.

All information provided on this site consists of subjective testimonials provided voluntarily by persons who want to share their personal experiences and are provided solely for informational purposes. Information contained on our web site has not been evaluated by medical experts.

No products or statements are intended to diagnose, treat, cure or prevent any disease. Please consult your doctor before beginning any new dietary supplement.


We have taken great care in creating this Website and we have taken all steps necessary to ensure that the details, descriptions and pricing on all items are accurate.

We have also tried our best to display information relating to the items as accurately as possible. However, we cannot guarantee that your monitor's display will accurately reflect either the colour or the size of the items.


All prices are shown on the Website in GBP sterling, although you may change the the currency showing to Euros. All prices are shown inclusive of UK VAT (Value Added Tax) at 17.5%. All payments which will include all taxes, delivery, shipping and handling fees may be made by Visa, Visa Debit, MasterCard, Delta, Electron, Solo, JCB, Maestro and Switch.

You will be liable for any exchange rate charges made by your card provider.

All prices are as stated on the Website but reserves the right at any time to revise the price of any items without notice.

Overseas orders may be subject to local import duties and taxes. cannot be held liable for any duties or taxes imposed.

Limited Liability liability for negligence shall be limited to the total value of the order. shall not be liable for any indirect, consequential or special losses even if has previously been advised of the likelihood of such losses.

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission.


You agree to indemnify, defend and hold harmless, its directors, officers, and employees, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the service, your breach of these terms, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Right to Alter Terms and Conditions reserves the right to alter these terms and conditions without notice from time to time or as necessary.

Legal Jurisdiction

These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.