spacer
Vocal Care products for vocal professionals

spacer
Vocal-Care.com - Terms & Conditions
Use of this site confirms your agreement to and understanding of the following terms and conditions:

Standard Delivery

Please note: To avoid shipping delays, when a particular variety is out of stock we will send the next most popular version.

Order values up to £30.00: P&P £5.95
Order values from £30.01 to £49.99: P&P £7.95
All order values over £50 receive FREE shipping to UK delivery addresses.

The following delivery times are as accurate as possible but individual experience may vary due to the delivery companies used not being under our control. For this reason, no responsibility can be accepted for late deliveries.

UK Standard Shipping - 2 to 3 days from despatch
EU Countries - 4 to 6 days from despatch
Hong Kong and Asia - 5 to 7 days from despatch
Other Countries - 6 to 8 days from despatch

Failed or Returned Deliveries

Please note: should any consignments be returned to us by the post office (or other courier) for any reason we will notify the customer by email or telephone to arrange one further delivery at our cost. Should the second delivery attempt fail and also be returned Vocal-care.com will accept no further responsibility to deliver pre-paid items.

Next Next Weekday Delivery (UK only)

Next day delivery via Royal Mail is available for orders placed on Monday to Thursday ONLY. £10.00 providing paid orders are confirmed by 11.00am the previous day - UK ONLY.

Saturday Delivery (UK only)

Saturday delivery via Royal Mail Special Delivery (normally by 1.00pm) at £10.00 providing paid orders are confirmed by 11.00am on the Friday before the Saturday deliver day - UK ONLY.

Overseas Orders & Import Duty

Shipping costs to areas outside the UK are charged as follows:

EU Countries:

1 to 5 items - £12
6 to 20 items - £20
21+ items - £30

United States & Canada
1 to 5 items - £20
6 to 20 items - £30
21+ items - £40

Worldwide (all other non-UK/EU countries):

1 to 5 items - £15
6 to 20 items - £25
21+ items - £35

Overseas orders may be subject to local import duties and taxes. Vocal-Care.com cannot be held liable for any duties or taxes imposed.

Stock Items

Items held in stock will be despatched within 48 hours of us receiving confirmation of your payment for your order. If you have ordered a number of items, these will be despatched once the full order is available.

Out of Stock Items

In most cases, out-of-stock (back-order) items are on order from the manufacturers. When we receive the product, we will ship it to you promptly. Back-order items normally arrive with us within 1 to 2 weeks but can sometimes take longer.

If your order is not ready for despatch within 14 days, we will send you an update via e-mail.

Damaged or Defective Items

If you receive a damaged or defective item, please inform us via email within 7 days of receipt of the item. Please include your order number and full details of the item and the problems you have experienced. We will then look into the matter further and, in most cases, will either send you an exact replacement product or issue a full refund after you have returned the damaged or defective item. Additional shipping and handling fees are not charged for replacement items.

Please note that we cannot replace or refund items that have had seals broken or have clearly been used or tampered with.

Mistakenly Ordered Items

If you receive an item which you ordered in error or by mistake, please inform us via email within 7 days of receipt of the item. Please include your order number and full details of the item you mistakenly ordered. We will then look into the matter further and, in most cases, will issue a full refund for the purchase price of the item after you have returned the item. Please note that the original shipping costs and the return shipping costs will not be refunded.

Please note that we cannot issue any refunds for items ordered by mistake that have had seals broken or have clearly been used or tampered with.

Disclaimer

Vocal-Care.com does not dispense medical advice or prescribe treatment, nor do we assume responsibility for those who treat themselves. Your doctor or a health care provider should always be consulted for all illnesses or health matters.

All information provided on this site consists of subjective testimonials provided voluntarily by persons who want to share their personal experiences and are provided solely for informational purposes. Information contained on our web site has not been evaluated by medical experts.

No products or statements are intended to diagnose, treat, cure or prevent any disease. Please consult your doctor before beginning any new dietary supplement.

Content

We have taken great care in creating this Website and we have taken all steps necessary to ensure that the details, descriptions and pricing on all items are accurate.

We have also tried our best to display information relating to the items as accurately as possible. However, we cannot guarantee that your monitor's display will accurately reflect either the colour or the size of the items.

Prices

All prices are shown on the Website in £ GBP sterling. All prices are shown inclusive of UK VAT (Value Added Tax) at 20%. All payments include delivery, shipping and handling fees.

You will be liable for any exchange rate charges made by your card provider.

All prices are as stated on the Website but Vocal-Care.com reserves the right at any time to revise the price of any items without notice.

Overseas orders may be subject to local import duties and taxes. Vocal-Care.com cannot be held liable for any duties or taxes imposed.

Limited Liability

Vocal-Care.com liability for negligence shall be limited to the total value of the order. Vocal-Care.com shall not be liable for any indirect, consequential or special losses even if Vocal-Care.com has previously been advised of the likelihood of such losses.

Intellectual Property Rights

The rights in the designs and the content of this Website are owned by Vocal-Care.com. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without permission.

Indemnity

You agree to indemnify, defend and hold harmless Vocal-Care.com, its directors, officers, and employees, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Vocal-Care.com service, your breach of these terms, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Right to Alter Terms and Conditions

Vocal-Care.com reserves the right to alter these terms and conditions without notice from time to time or as necessary.

Legal Jurisdiction

These terms and conditions will be governed by the laws of England and Wales and by using the Website you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Company Information

Vocal-Care.com is a trading name of Universal Acoustics Ltd -
All order processing and documentation, sales confirmations, invoices, payment and refund transactions are handled by Universal Acoustics Ltd

Universal Acoustics Ltd Company Registration Number 6558759 VAT number 6558759

Registered Office 11 Warren Yard Wolverton Mill Milton Keynes MK12 5NW

Last Updated

11th August 2014